A: Please use the following information to contact PTCAS Monday through Friday from 9:00 am to 5:00 pm Eastern Time:
A: PTCAS will automatically email you for the following reasons:
It is your responsibility to frequently login and check the status of your file and materials. Make sure the e-mail address listed on the PTCAS application is your current e-mail account.
A: PTCAS and PT programs may send e-mail messages simultaneously to multiple applicants. However, some e-mail providers use filters to prevent users from receiving “Spam” (unsolicited, junk e-mail), and these e-mail filters may incorrectly interpret an e-mail from PTCAS or an individual program as “Spam” and automatically delete it (or set as “Junk”) a. To avoid missing important PTCAS e-mails, turn the “Spam” or “junk” e-mail filters off during the application cycle. If your e-mail provider does not allow you to turn the filter off, you may have access to a “junk mail file” that archives all messages identified as sent to multiple addresses. Periodically check your Spam/junk e-mail file for PTCAS or program related messages. If you do not currently have an e-mail address or are unable to turn off the Spam/junk filters described, please establish a new e-mail account.
A: PT programs may contact you at different points in the admissions cycle based on local policies and procedures. A PT program may contact you as soon as you e-submit your application, once your application is verified, once your application is received, once the program's application deadline has passed, and/or only after an admission decision is made. Be sure to check your e-mail account on a daily basis for important messages from PTCAS and your PT programs. If your contact information changes during the admissions cycle, login to your PTCAS application and edit your contact information online.