Customer Support

Q: What is the contact information for PTCAS?

A: Please use the following information to contact PTCAS Monday through Friday from 9:00 am to 5:00 pm Eastern Time:

  • E-mail:

    Note: Include your full name, PTCAS ID number and detailed question. E-mail is the most efficient way to communicate with PTCAS. 

  • Phone: 617–612–2040
  • Facebook:
  • Twitter:
  • Transcripts:
    Transcript Department
    P.O. Box 9112
    Watertown, MA 02471
  • Money Order Payments:
    Application Fees
    P.O. Box 9112
    Watertown, MA 02471
  • Fee Waiver Request Forms:
    Fee Waiver Department
    P.O. Box 9112
    Watertown, MA 02471

Q: Will PTCAS e-mail me about the status of my application?

A: PTCAS will automatically email you for the following reasons:

  • You create a new PTCAS application account.
  • You submit your PTCAS application.
  • PTCAS receives an official United States transcript for you.
  • PTCAS receives a reference on your behalf.
  • Your file has been processed and your GPAs are available for review.
  • You are eligible to enter your updated coursework during the Academic Update.
  • There are problems with your “Coursework” and/or “Institutions Attended” sections.

It is your responsibility to frequently login and check the status of your file and materials. Make sure the e-mail address listed on the PTCAS application is your current e-mail account.

Q: Why haven’t I received any e-mails from PTCAS?

A: PTCAS and PT programs may send e-mail messages simultaneously to multiple applicants. However, some e-mail providers use filters to prevent users from receiving “Spam” (unsolicited, junk e-mail), and these e-mail filters may incorrectly interpret an e-mail from PTCAS or an individual program as “Spam” and automatically delete it (or set as “Junk”) a. To avoid missing important PTCAS e-mails, turn the “Spam” or “junk” e-mail filters off during the application cycle. If your e-mail provider does not allow you to turn the filter off, you may have access to a “junk mail file” that archives all messages identified as sent to multiple addresses. Periodically check your Spam/junk e-mail file for PTCAS or program related messages. If you do not currently have an e-mail address or are unable to turn off the Spam/junk filters described, please establish a new e-mail account.

Q: Why haven’t I received an e-mail from the PT program?

A: PT programs may contact you at different points in the admissions cycle based on local policies and procedures. A PT program may contact you as soon as you e-submit your application, once your application is verified, once your application is received, once the program’s application deadline has passed, and/or only after an admission decision is made. Be sure to check your e-mail account on a daily basis for important messages from PTCAS and your PT programs. If your contact information changes during the admissions cycle, login to your PTCAS application and edit your contact information online.